Refund policy

Return & Refund Policy

At Roziva, every box is freshly made to order. Because our products are handcrafted and perishable, we are unable to accept returns once an order has been delivered.

Refunds
We do not offer refunds on delivered orders. If there is an issue with your order upon receipt, please contact us within 24 hours of delivery with a photo, and we will assess the situation and offer a replacement where applicable.

Damaged or Incorrect Items
If your order arrives damaged or different from what you ordered, reach out to us within 24 hours. We'll review and arrange a replacement or solution as quickly as possible.

Cancellations
Orders can be cancelled within 2 hours of placing them. After this period, production begins and the order can no longer be cancelled. Custom and personalized orders such as The Name Box  cannot be cancelled once confirmed.

Contact
For any questions or concerns, reach out to us through our contact page and we'll be happy to help.